At DDM Consulting we believe that there is no single contact centre solution that fits perfectly with all customer contact centres. Differences in, among other things, size, complexity, existing back-office systems, and budget make every contact centre unique.
That is the reason why we work with a wide selection of suppliers who each fulfil this in their own way. We would love to help you explore which solution would fit best with your organisation, without preference for a particular supplier or product.
We've kicked off 2023 with a new partnership with Talkdesk, a global leader in cloud contact centres. This has allowed us to expand our portfolio with Talkdesk CX Cloud, a fully AI-driven all-in-one cloud solution for omnichannel customer interaction.