About us
About us
At DDM Consulting, we understand that a 'one size fits all' approach is unthinkable when it comes to choosing a customer contact platform. After all, every organisation is unique! That's why we offer you a wide range of renowned contact centre solutions, and provide advice based on over 20 years of experience in customer contact.
Evolution, not revolution
Together with you, we’ll evaluate your current contact centre processes and your requirements for the new platform. We’ll advise and assist you in developing more efficient workflows, driven and supported by AI wherever possible. Based on your priorities, we’ll create a dynamic roadmap that makes the transition to a new, improved contact centre manageable.
Proactively embracing cutting-edge technology
This roadmap remains central to the project, even after the new platform is up and running. It evolves with changes within your organisation and developments in contact centre technology. Our experts assess every new release to determine its value to you as a customer. They take the initiative, ensuring you always have the relevant knowledge at your fingertips.
Creative solutions for better customer contact
And if you're looking for specific functionalities that aren't (yet) available on the chosen platform, there is plenty of scope for in-house development of add-ons tailored to your needs. Our team possesses the business and technical expertise to achieve the maximum potential, even if you've opted for an out-of-the-box solution.
DDM Consulting provides the proactive and creative approach to your CX evolution!
Our history
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2005The start
DDM Consulting is founded by 3 experienced senior consultants, each with more than 15 years of experience in the fields of telecom and IT
The three founders have been familiar with the Genesys contact centre platform since 1998.
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2007SAMU's
We partner with the French Medical Emergency Services (SAMU) for the first time and build a specific custom application for them.
Over the years, more and more SAMUs have joined the platform and the solution is continuously adapted to their needs and wishes.
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2008Growth
DDM Consulting grows to a team of about 20 people and establishes a branch in the Netherlands.
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2009Genesys partner
Due to the crisis, banks and insurance companies are looking for smaller companies to manage and maintain their contact centres. DDM Consulting becomes an independent Genesys partner and also recruits a sales director in the Netherlands to further expand the branch.
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2010DACH region
A large banking and insurance group from the DACH region becomes our customer.
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2012
Growth
The clientele in the German-speaking countries is growing steadily. That is why we set up a branch in Germany.
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2015Enhancement
DDM Consulting hires a sales director in Germany to lead the DACH region.
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2017
More enhancement
The Belgian branch also appoints a sales director for Belgium and Luxembourg.
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2018The 'Cloud'
Globally active companies also join forces with us. We see the growing importance of ‘cloudification’ and invest in our own private cloud application (ISO 27001 certified).
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2019-2020Portfolio expansion
We closely follow innovations in technology and expand our portfolio with applications such as AudioCodes, Content Guru, Polly Help, ChatLayer, Cognigy, Telia ACE, Odigo, and Calabrio-Teleopti.
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2021+Transition
DDM Consulting initiates the transition from value added reseller and system integrator to trusted advisor. We closely monitor developments and trends, invest in our people, and further expand our partner network.
