About us
About us
At DDM Consulting we believe that our customers benefit most from tailor-made advice, without preference for a particular product or specific supplier.
That is why we offer a wide range of intelligent omnichannel contact centre solutions, delivered by renowned partners who are all specialists in their field. We will work with you to determine which solution best suits the needs and ambitions within your customer contact centre.
We guarantee a successful implementation, ensure integration with all existing back-end systems, and take care of managing and maintaining the platform.
Our clients come from a wide range of sectors, from major financial institutions such as banks and insurance companies, to telecom operators, healthcare institutions, government agencies, retail, and media.
We are especially known for delivering customised solutions for corporate clients with a complex structure. This customisation can take various forms: from a completely new product that has been adapted to the needs of a specific customer down to the smallest detail, to integrations to back-end systems that make it possible to obtain a 360-degree customer view
Our team
We have grown into a team of about 30 contact centre experts and are mainly active in Belgium, the Netherlands, Luxembourg, France, Germany, Austria, and Switzerland.
In order to be able to continue to guarantee the highest quality, we continuously invest in the knowledge, training, and experience of our employees. We also have an ISO 27001 certificate.
Our history
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2005The start
DDM Consulting is founded by 3 experienced senior consultants, each with more than 15 years of experience in the fields of telecom and IT
The three founders have been familiar with the Genesys contact centre platform since 1998.
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2007SAMU's
We partner with the French Medical Emergency Services (SAMU) for the first time and build a specific custom application for them.
Over the years, more and more SAMUs have joined the platform and the solution is continuously adapted to their needs and wishes.
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2008Growth
DDM Consulting grows to a team of about 20 people and establishes a branch in the Netherlands.
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2009Genesys partner
Due to the crisis, banks and insurance companies are looking for smaller companies to manage and maintain their contact centres. DDM Consulting becomes an independent Genesys partner and also recruits a sales director in the Netherlands to further expand the branch.
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2010DACH region
A large banking and insurance group from the DACH region becomes our customer.
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2012
Growth
The clientele in the German-speaking countries is growing steadily. That is why we set up a branch in Germany.
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2015Enhancement
DDM Consulting hires a sales director in Germany to lead the DACH region.
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2017
More enhancement
The Belgian branch also appoints a sales director for Belgium and Luxembourg.
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2018The 'Cloud'
Globally active companies also join forces with us. We see the growing importance of ‘cloudification’ and invest in our own private cloud application (ISO 27001 certified).
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2019-2020Portfolio expansion
We closely follow innovations in technology and expand our portfolio with applications such as AudioCodes, Content Guru, Polly Help, ChatLayer, Cognigy, Telia ACE, Odigo, and Calabrio-Teleopti.
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2021Transition
DDM Consulting initiates the transition from value added reseller and system integrator to trusted advisor. We closely monitor developments and trends, invest in our people, and further expand our partner network.
