DX - digital experience
DX refers to the digital experience. With the unprecedented advance of the digital world, more and more customer experiences are taking place via online channels. While the umbrella term “customer experience” (CX) encompasses everything from traditional customer service channels to new digital interfaces, the digital customer experience (DCX or DX) focuses on the latter.
IT’s role in the choice for cloud
The transition to the cloud has become inevitable for many contact centres. How do you turn such a complex project into a success?
The digital customer experience
Customer contact increasingly takes place online, but should still be efficient and personal. How do you optimise the digital customer experience?