EX - employee experience
The employee experience. How important is it, and how does it influence the customer experience? What happens if you (partially) replace human employees with bots? And how do you turn your contact centre into an appealing place to work?
This is how you make a difference for your employees
Customers immediately notice the effect of a committed and satisfied employee. How do you create a workplace that allows the team to excel in their profession?
Need inspiration? Check out these blogs!
Bots and AI in the contact centre: win-win for customers, employees and business results!
Conversational AI makes bots more customer-friendly, streamlines business processes, and increases the accessibility of the contact center.
10 tips & tricks for great omnichannel customer contact
These practical tips will get you off to a good start to make omnichannel customer contact a success for both customer and employee!