The relevance of our solutions, experience and expertise only becomes tangible when we can apply them to our customers. Only then does it become clear what the actual impact is on the customer, the employee, and the business results.
Here’s a selection of the projects we’re proud of. A lot of what we do involves customisation, such as customer-specific integrations with back-end systems and the development of add-ons. Sometimes we even build a completely new product! That is how we ensure that the chosen contact centre solution exactly matches our customer’s wishes, needs and business processes. You’ll find more details on our 'About us' page.
Our customer cases
A tailored public cloud solution? Of course!
The complex routing of this expertise centre didn't fit within a standard public cloud solution. We found the solution!
How a chatbot enhances digital customer engagement
For a large charity, we built a chatbot that reduces the pressure in the contact centre by answering customer questions 24/7.
Global omnichannel customer contact in 26 languages
For a large multinational, we implemented a global omnichannel platform, fully scalable and seamlessly integrated.
Scalability, continuity, and business-driven efficiency
A large Belgian bank engaged us to implement an omnichannel cloud platform for all customer contact.
Hyper-complex routing, managed super-easily in and by the contact centre
For a large Belgian telecom provider we are executing the design and implementation of a new contact centre platform.
Efficiency, flexibility, cost and time savings – all thanks to RPA
A German service provider delivering omnichannel customer contact services to third parties, engaged us to increase its contact centre efficiency.
The road(map) to success
For a global manufacturer of high-quality household goods, we are implementing a central platform for all service employees.
The benefits of a fully managed service
A German charity organisation appointed us to develop, implement, host and manage a new customer contact solution for them.