Blog

Conversational AI makes bots more customer-friendly, streamlines business processes, and increases the accessibility of the contact center.

Customisation turns your 'standard' contact centre solution into the perfect match for an optimal customer and employee experience.

Gamification leads to greater employee engagement, lower absenteeism and churn, and higher productivity.

More and more on-premise contact centres are being replaced by cloud platforms. But what to do with legacy systems?

Social media as a customer contact channel, how do you go about that? This blog will give you the do's and don'ts.

Hyper-personalisation at every point in the customer journey: technology supports this, but what is the impact on the contact centre team?

Consumers are fed up with customer satisfaction surveys. Conversation analysis offers you a customer-friendly alternative.

The average contact centre largely revolves around KPIs that put the customer first. But what about the employee?

A privacy breach is disastrous for customer trust and loyalty. These tips and tricks will  help you minimise the risks.