Blog

Want to know more about the ins and outs of customer contact? Then read our blog posts below! They dig deeper into topics such as the customer experience, employee satisfaction, and smart contact centre solutions that you can use for maximum results.

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Our blog posts

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Jan 28, 2025

Expert Insight: Michel Delfosse on cloud customer contact and the future of CX

How do CX experts view the rise of AI and cloud-based customer service? Read the interview with Michel Delfosse, Sales Director at Genesys.

Sep 17, 2024

Responsible AI-driven customer interaction: man vs. machine

Thanks to the tips in our blog, you'll know exactly how to implement AI safely and ethically in your contact centre.

Dec 10, 2024

Employee Empowerment: luxury or necessity?

What is Employee Empowerment? How can you leverage it? And what is its connection to Workforce Engagement Management? Discover more in our blog!

Feb 6, 2024

Maximise your cloud platform with continuous improvement

Discover how to continuously optimise your cloud platform with new features, adjustments, and customisation.

Jun 15, 2022

Bots and AI in the contact centre: win-win for customers, employees and business results!

Conversational AI makes bots more customer-friendly, streamlines business processes, and increases the accessibility of the contact center.

Apr 29, 2022

A customised contact centre: the efficient solution for better CX!

Customisation turns your 'standard' contact centre solution into the perfect match for an optimal customer and employee experience.

Apr 12, 2022

The do’s and don’ts of gamification in the contact centre

Gamification leads to greater employee engagement, lower absenteeism and churn, and higher productivity.

Mar 22, 2022

The on-premise contact centre to the cloud? Yes, but…

More and more on-premise contact centres are being replaced by cloud platforms. But what to do with legacy systems?

Mar 15, 2022

How social is your contact centre?

Social media as a customer contact channel, how do you go about that? This blog will give you the do's and don'ts.