Almost every week we publish a blog about the world of customer contact. About the customer experience, about employee satisfaction in the contact centre, or about smart contact centre solutions that you can use for optimal results.
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Our blog posts
Digital, efficient and personal customer contact thanks to live video support
Customer service via remote visual support technology, for example in the form of video interactions, increases customer loyalty.
Trend: 'insourcing' external customer contact employees
External customer contact employees as part of the in-house contact center: the impact on the customer experience and team spirit.
10 tips & tricks for great omnichannel customer contact
These practical tips will get you off to a good start to make omnichannel customer contact a success for both customer and employee!
The message is L O V E
Customer contact via SMS, WhatsApp or Facebook Messenger. This is how to make it a success for both the customer and the contact centre.
A happy team thanks to Workforce Engagement Management
Employee churn in contact centers is often (much too) high. Workforce Engagement Management offers the solution for this.
CX in the hospital – excessive luxury or dire necessity?
Efficient customer contact is not always a given in hospitals and outpatient clinics. Rijnstate Hospital changed course, with impressive results.
The revolution in customer contact and its impact on IT staff
The transition to the cloud, developments in digitisation, AI and machine learning… A lot of changes for the IT team!
The (un)predictability of customer behaviour
Many companies only achieve mediocre results from digital marketing. With predictive analytics, you get more out of your marketing efforts.