Blog

Want to know more about the ins and outs of customer contact? Then read our blog posts below! They dig deeper into topics such as the customer experience, employee satisfaction, and smart contact centre solutions that you can use for maximum results.

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Our blog posts

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Dec 3, 2025

Hyperpersonalisation in customer service: From nice-to-have to must-have

Hyperpersonalisation goes beyond addressing a customer by name. Learn how AI creates unique customer experiences based on data.

Oct 29, 2025

5 practical actions for data security in customer service

Data security in customer interaction: not a trend, but the number 1 requirement. Discover 5 actions for a solid security foundation.

Oct 8, 2025

Proactive support: prevent problems before they arise

Don't wait until customers complain - anticipate! Our 6-step-plan to proactive support boosts customer loyalty and lowers costs.

Aug 29, 2025

Optichannel customer service – the right channel at the right time

Boost CX and cut costs: discover why optichannel beats omnichannel for smarter contact centre performance.

May 21, 2025

Build your ideal platform with smart integrations and add-ons

Is your off-the-shelf contact centre platform falling short? Discover how integrations and add-ons can tailor it to your needs.

May 2, 2025

Happy team, happy customer: 7 WEM trends you can’t ignore

These Workforce Engagement Management trends boost employee wellbeing - leading to a better, more consistent customer experience!

Apr 11, 2025

Virtual assistants for customers and agents make customer service smarter

Significantly improve your CX and EX by deploying virtual agents for customer communication and a co-pilot for realtime agent support.

Mar 11, 2025

Expert Insight: Stijn Van Rompaey on the cloud, AI, and Gen Z’s CX expectations

Looking for tips on a successful cloud migration? Read the interview with Stijn Van Rompaey, Service Manager at DDM Consulting!

Feb 17, 2025

7 Steps to CX excellence

Discover the 7 essential steps to CX excellence and enhance the customer experience in your contact centre with our practical tips.