CX - Customer experience
CX stands for the customer experience. This topic is increasingly given centre stage in determining business strategies. But customer needs can change at breakneck speed! How do you respond to that? Which innovative technologies make the difference in the contact centre?
Customer-focused innovation that works
Customer interactions increasingly take place digitally. That is why innovation and automation in the contact centre are becoming increasingly important.
Need inspiration? Check out these blogs!
Bots and AI in the contact centre: win-win for customers, employees and business results!
Conversational AI makes bots more customer-friendly, streamlines business processes, and increases the accessibility of the contact center.
10 tips & tricks for great omnichannel customer contact
These practical tips will get you off to a good start to make omnichannel customer contact a success for both customer and employee!