Customer service Delivered
Customer Service is what we stand for at DDM Consulting, in everything we do. It is the reason that our customers choose us for advice on customer contact solutions and their implementation.
More and more contact centres are making the transition to the cloud. How do you turn such a project into a resounding success?
The relevance of our solutions, experience and expertise becomes tangible as soon as we apply them to our customers. Only then does it become clear what the impact is on the customer, the employee, and the business results.
A tailored public cloud solution? Of course!
The complex routing of this expertise centre didn't fit within a standard public cloud solution. We found the solution!
How a chatbot enhances digital customer engagement
For a large charity, we built a chatbot that reduces the pressure in the contact centre by answering customer questions 24/7.
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Bots and AI in the contact centre: win-win for customers, employees and business results!
Conversational AI makes bots more customer-friendly, streamlines business processes, and increases the accessibility of the contact center.
A customised contact centre: the efficient solution for better CX!
Customisation turns your 'standard' contact centre solution into the perfect match for an optimal customer and employee experience.