Customer service Delivered
Customer Service is what we stand for at DDM Consulting, in everything we do. It is the reason that our customers choose us for advice on customer contact solutions and their implementation.
Employee wellbeing has a huge impact on the customer experience. How does your contact centre become an attractive workplace?
Customer needs can change rapidly. Which tools and technologies make the difference in the contact centre?
More and more contact centres are making the transition to the cloud. How do you turn such a project into a resounding success?
The relevance of our solutions, experience and expertise becomes tangible as soon as we apply them to our customers. Only then does it become clear what the impact is on the customer, the employee, and the business results.
Hyper-complex routing, managed super-easily in and by the contact centre
For a large Belgian telecom provider we are executing the design and implementation of a new contact centre platform.
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A customised contact centre: the efficient solution for better CX!
Customisation turns your 'standard' contact centre solution into the perfect match for an optimal customer and employee experience.
The do’s and don’ts of gamification in the contact centre
Gamification leads to greater employee engagement, lower absenteeism and churn, and higher productivity.