Partner - AudioCodes
AudioCodes offers innovative solutions specifically designed to meet the needs of modern contact centres worldwide. Their extensive expertise in voice and communication technologies is aimed at improving the security, efficiency and customer satisfaction of contact centres.
AudioCodes' offering is threefold: Session Border Controllers (SBCs), Voca CIC, and Voice AI.
Session Border Controllers (SBCs)
One of AudioCodes' core products for contact centres is Session Border Controllers. SBCs act as gatekeepers for IP networks, enabling secure and seamless communication between different networks. They assist in managing calls, optimising voice quality, and protecting networks against cyber threats, acting as the voice gateway.
Voca CIC: the all-in-one contact centre solution for Microsoft Teams
Voca Conversational Interaction Center (CIC) is the Microsoft-certified omnichannel contact centre solution for MS Teams. It is 100% user-friendly and seamlessly aligns with the popularity of Microsoft Teams and AI.
Voca CIC focuses on essential aspects of customer contact, such as high-quality connectivity, efficient routing, and maximum AI support. It offers the reliability of Teams Phone, the speed of drag-and-drop customisations, and you only pay for what you need. Because Voca CIC can be used in two ways: as a full-fledged contact centre and/or as an add-on to MS Teams for Unified Communication applications. This means that, for example, second-line workers can easily be deployed without being part of the contact centre.
Therefore, the integration with MS Teams means that every Teams user (at home or in the office) becomes a potential customer service representative and gets real-time access to all customer information on their screen. This results in much more speed and scalability.
Discover the power of VoiceAI
AudioCodes VoiceAI Connect is an advanced solution that combines AI and voice technologies – such as speech recognition, natural language processing, and speech analytics. This solution enhances contact centre efficiency by deploying voicebots to automate repetitive tasks. Automating voice interactions is the best way to reduce wait times, alleviate pressure on the contact centre, and lower the costs of live agents.
Furthermore, Voice AI helps you analyse conversations in real-time and generate valuable insights that agents can immediately use during customer interactions. Thus, it contributes to a better customer experience and greater ease of work.
AudioCodes VoiceAI Connect brochure
By adding voice and telephony to an existing (text-based) chatbot, a new world of possibilities is created, with benefits for customers, employees as well as business operations. Download our partner AudioCodes' brochure, and discover the power of VoiceAI Connect.