WFM Buddy is the most intuitive smartphone app for Genesys Workforce Management. It allows contact centre agents to view and change their schedules on their phone, also outside working hours. This keeps them engaged, even when they are working remotely. Video
WFM Buddy Cockpit
WFM Buddy Cockpit significantly reduces the manual effort for WFM Planners to handle staffing changes. It allows your planning team to act faster, providing better insight in schedule adherence, change approvals and intra-day schedule updates.