Partner

Customers expect adequate and consistent service through every communication channel, regardless of whether the contact is via a service representative, bot or self-service portal. Many organisations find it difficult to comply with this, so unfortunately the reality tends to be quite different: information is often inaccurate, incomplete or inconsistent. This leads to customer and employee frustration.

Polly's knowledge base ensures that all communication channels and business systems of the organisation have a single source of consistent and correct information, in any language. In other words, information silos cease to exist, and all knowledge, know-how and best practices are now available to everyone via a single interface.

Polly's knowledge management solution has already proven* in practice that it contributes to, among other things, a better customer and employee experience, a workload reduction in the contact centre, greater efficiency throughout the organisation, and therefore lower operational costs. This makes this knowledge base a win-win for customers, employees as well as business results.

• -30% employee training time
• +40% efficiency
• -25% operational and support costs
• -50% contact centre escalations
• +20% CX score

^{* Source: Polly.help}