Cognigy is a global leader in conversational AI automation for contact centres. Its low-code platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice- and chatbots.
With precise, reliable intent recognition, highly flexible dialogs, and seamless integration into backend systems, Cognigy.AI creates superior user experiences, and helps companies reduce support costs and improve scalability. Cognigy.AI is available in SaaS and on-premise environments and supports conversations in any language and on any channel including web, phone, SMS and mobile apps.
Recognised as a Leader in the January 2022 Gartner® Magic Quadrant™
Cognigy is recognised as a Leader in the January 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for its completeness of vision and ability to execute.
Cognigy’s worldwide client portfolio includes Daimler, Bosch, Lufthansa, Salzburg AG and many more.
Building Next Generation Self-Service at Scale
Self-service: the ultimate solution to alleviate pressure on the contact centre. However, it often defeats customers by giving them a worse experience than simply not having it. There is too much inconsistent content, workflows are too linear, and contact information is difficult (or impossible) to find. All of this causes customer frustration.
This e-book explains how to make self-service the success it was always meant to be, with the help of AI-powered bots. Download it now!