Talkdesk provides a fully AI-driven cloud solution for omnichannel customer engagement, the CX Cloud™ platform. Thanks to its modern and intuitive desktop, this solution is known for its ease of use, and for its numerous integration options with other business applications. The platform offers solutions in the field of omnichannel klantcontact, WFM-oplossingen, kennismanagement, analytics, cloud-oplossingen and AI-toepassingen.
Talkdesk CX Cloud™
CX Cloud™ is an end-to-end customer interaction solution that offers enterprise-level functionality, yet is super easy to use. It is a completely proprietary development and uses a single interface. It is quick to implement and guarantees 100% uptime.
CX Cloud™ is not only strong in the field of omnichannel customer interactions and digital self-service, but also offers extensive functionality around CX analytics, workforce engagement, knowledge management and quality monitoring.
Due to its scalability, it moves effortlessly with evolving business needs. Configuration changes are easily made with a few clicks instead of code, and there are many options for out-of-the-box integrations.
The power of AI
All processes in the Talkdesk CX Cloud™ platform are supported by AI. From self-service, analytics and predicting customer behaviour, to knowledge management, workforce management and working with remote teams. This ensures maximum automation and better support for customers as well as employees. The result? More efficiency and lower costs.
In addition, non-technical customer contact employees can continuously improve the AI models based on their hands-on knowledge and expertise. Agents can make suggestions for improvement via an intuitive user interface, which are then assessed and implemented (or not) by supervisors. The result of this is that AI models become ever smarter and the processes they support more efficient!
In a nutshell
The Talkdesk CX Cloud™ platform is:
- Quick to implement and intuitive to use
- Highly integrable with other apps
- Scalable, flexible, and reliable
- 100% supported by artificial intelligence (AI)
- A complete end-to-end customer contact solution
Talkdesk has therefore been named a Leader in the Gartner® Magic Quadrant™ for CCaaS for the fourth consecutive year.
Great Expectations: Satisfying the Modern Consumer
Effective customer experience leadership – along with the right technologies, approach, and culture – is more critical than ever. This white paper discusses five key points that will help you make your CX vision a reality.