Genesys enables organisations to deliver proactive, predictive, and hyper personalised experiences across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. Genesys' contact centre platform provides solutions in the field of omnichannel customer contact, Workforce Management, knowledge management, analytics, cloud solutions and AI applications.
Experience as a Service
Making customers feel remembered, heard and understood. That is the foundation of a personalised, empathetic customer experience, delivered through Genesys’ Experience as a ServiceSM. Give every customer exactly the experience they want, every time, whether via a human agent or a bot.
While it’s enabled by technology, Experience as a ServiceSM doesn’t happen through technology alone. It’s also an engagement an organisation needs to make across its business. For the employees’ good, for the customers’ good, and for the good of the business. This creates a connection that builds trust and earns customer loyalty across interactions and time.
Genesys was positioned highest for ability to execute in the Gartner® August 2021 Magic Quadrant for Contact Center as a Service.
Genesys Cloud CX™ – the all-in-one contact centre solution
Genesys Cloud CX™️ unifies customer and agent experiences across phone, email, chat, text and social channels. Thousands of businesses worldwide use this powerful, all-in-one contact centre solution to surprise and delight customers with effortless, empathetic experiences. A true partnership between people and technology.
- Intuitive design for effortless experiences
- Unified CX plus WEM, enhanced with AI
- Composable and future-proof platform
Genesys Multicloud CX™ – personalised experiences at scale
The bigger the company, the more complex its customer experience (CX) ecosystem typically becomes. That’s where Genesys Multicloud CXTM contact centre software comes in, bringing together the partners and technologies organisations need to realise their vision. Genesys Multicloud CXTM is the solution of choice for leading global brands that take a multi-vendor approach to CX.
- On-premise, public or private cloud
- Powerful routing
- Unified experiences
Genesys DX™ – exceptional experiences across digital channels
Deliver exceptional experiences and solve problems faster with Genesys DX™, the future of always-on digital customer engagement. This AI-powered platform makes it quick and easy to design and deliver personalised self-service experiences at scale. A single solution that brings the best of AI chatbots and human support together, so customers and employees get what they need the first time, every time.
- Expand the conversation
- Engage without friction
- Work smarter, not harder
The State of Customer Experience
Digital customer experience (DX) channels have become mainstream, and the paths toward loyalty and growth involve meeting customers on their journey. How? By aligning to their preferences, prioritising customer and employee engagements, and harnessing cloud-based technologies.
Download our partner Genesys’ global research report to learn key strategic priorities and the leading CX challenges executives face today.