Challenges, we can’t escape them. Not even in the world of customer contact. Challenges posed by the ‘new normal’ of the COVID era, but equally during the ‘old normal’. Changing customer needs. Digital innovations. Employees who increasingly work from home instead of in the CCC.
New things come our way again and again. They teach us to be flexible and to find solutions, every time. We are happy to help you!
A contact centre during Covid - this is how it's done.
Working from home has an impact, also on the employees of customer contact centres. That is why a positive employee experience is more important than ever.
Connectedness in times of crisis increases loyalty
Since the covid pandemic, contact centres have been overwhelmed by uncertainty. With a personal approach, you offer customers and employees support during these hard times.