Odigo and DDM Consulting join forces

Recently, DDM Consulting and Odigo started a new partnership with the aim to deliver systems that ensure best-in-class customer experiences.

Odigo adds to DDM's portfolio a comprehensive omnichannel platform, containing all elements necessary to be successful in the European enterprise market: proven artificial intelligence (AI), natural language understanding (NLU) and automation capabilities, unparalleled CRM integration, and dedicated support teams capable of providing tailored, expert guidance on CCaaS strategies.

DDM Consulting, with its headquarters in Belgium and offices in Germany and the Netherlands, has in-depth market expertise and has built a solid customer base. Since 2005, the company has enabled large companies to optimally serve their customers and thus generate added value.

Dominique Toubin, VP Indirect Sales at Odigo: “This partnership is fully in line with the decision that Odigo took some time ago to further increase its presence in the German and Benelux markets through a network of carefully selected resellers with strong local ties and established market recognition.”

Napoleon Theuns, DDM's CEO: “DDM Consulting already has an excellent track record in the enterprise CX market. This partnership allows us to strengthen our status as a CX partner par excellence, thanks in part to Odigo's formidable integration capabilities with core applications.”

The services, products, experiences, and expertise of both companies are perfectly suited for sizeable organisations that manage large numbers of varied customer interactions, both for B2B and B2B2C.

2021 will be the year of unparalleled customer satisfaction!

For more information please contact Rijk van Ooijen, Marketing Manager DDM Consulting, (+31 6 30634776) or (rijk@ddmconsulting.eu).