Whitepaper 'a change of course in customer contact'

Whether it concerns migration to the cloud or the (further) implementation of digitisation and automation of the contact centre, what leading role does the IT organisation play in this?

In a world where customer contact is becoming increasingly important and technological developments follow one another at breakneck speed, the need for operational effectiveness is growing, also when it comes to contact centre solutions.

In this whitepaper, we discuss how organisations can use their resources – personnel, infrastructure, budget – as efficiently as possible.

Topics covered in the whitepaper